Convertly – Privacy Policy

Last updated: October 2025

This Privacy Policy explains how TechYeti Ltd. (“we”, “us”, “our”) collects, uses, and protects your personal data when you use the Convertly app and website.

1. Who We Are

Convertly is operated by TechYeti Ltd.,
The Retreat, 406 Roding Lane South, Woodford Green, Essex, England, IG8 8EY.
Email: support@techyeti.com

We act as the data controller for information we collect about you.

2. What Information We Collect

We collect:

• Account information (name, email, password)

• Payment information (processed securely via Stripe – we do not store card details)

• Usage data (pages visited, actions taken)

• Analytics and cookies via Google Analytics, Google Tag Manager, and Facebook Pixel

• Support communications via HelpScout live chat or email

3. How We Use Your Information

We use your information to:

• Provide access to the Convertly App and your templates

• Process payments and manage your account

• Improve our service through analytics

• Provide customer support

• Send important account or product updates (not marketing spam)

4. Legal Basis

We process your data under:

• Contract – to provide access to your purchase

• Legitimate interests – for analytics and improving our service

• Consent – for cookies and tracking pixels

5. Sharing Your Data

We share data only with trusted providers who help us operate our services:

• Stripe (payment processing)

• Google (analytics & tag manager)

• Meta (Facebook) (advertising analytics)

• HelpScout (customer support)

All partners comply with GDPR and data protection laws.

6. Data Retention

We retain your data as long as your account is active or as required by law.
You may request deletion at any time by contacting support@techyeti.com.

7. Your Rights

Under GDPR, you have the right to:

• Access, correct, or delete your personal data

• Withdraw consent for tracking

• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

8. Security

We use SSL encryption, password protection, and secure third-party processors to safeguard your data.

9. Updates

We may update this Privacy Policy from time to time. The latest version will always be posted on our website or app.